Privacy Policy

PRIVACY STATEMENT

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

SECTION 2 – CONSENT

How do you get my consent?When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.How do I withdraw my consent?If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time, by contacting us at privacy@gloworganicbrighton.co.uk or mailing us at:
Glow Organic Family
86-90 Paul Street, London, England, EC2A 4NE

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – THIRD-PARTY SERVICES

In general, the third-party providers used by us, like Royal Mail, will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.LinksWhen you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 5 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 6 – COOKIES

Here is a list of cookies that we use on our WordPress site. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

  • WordPress_logged_in_[hash]: This cookie is used to indicate when you are logged in and who you are. This cookie is maintained on the front-end of the website as well when logged in.
  • WordPress_sec_[hash]: This cookie is used to store your authentication details. Its use is limited to the admin console area, /wp-admin/.
  • WordPress_test_cookie: This cookie is used to check if the cookies are enabled on the browser to provide appropriate user experience to the users.
  • wp-settings-{time}-[UID]: This cookie is used to customize your view of the admin interface and possibly also the main site interface.
  • wp-settings-[UID]: This cookie is used to persist a user’s wp-admin configuration.
  • wp-saving-post: This cookie is used to track if there is any saved post in the editor.
  • comment_author_[hash]: This cookie is used to remember the value entered into the comment form’s name field.
  • comment_author_email_[hash]: This cookie is used to remember the value entered into the comment form’s email field.
  • comment_author_url_[hash]: This cookie is used to remember the value entered into the comment form’s URL field.

Third-Party CookiesIn addition to our own cookies, we may also use various third-party cookies to report usage statistics of the service, deliver advertisements on and through the service, and so on. These include:

  • Google Analytics: Used to track website traffic and user behavior.
  • Facebook Pixel: Used to track conversions from Facebook ads, optimize ads, build targeted audiences for future ads, and remarket to people who have already taken some kind of action on your website.
  • Klaviyo: Used for email marketing and tracking user engagement with email campaigns.

SECTION 7 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

SECTION 9 – DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

SECTION 10 – USER RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to access, correct, erase, restrict processing, and object to processing.

SECTION 11 – DATA TRANSFER

When we transfer your personal data outside the European Economic Area (EEA), we ensure it is protected by using appropriate safeguards, such as standard contractual clauses approved by the European Commission.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at privacy@gloworganicbrighton.co.uk or by mail at:
Glow Organic Family
[Re: Privacy Compliance Officer]
86-90 Paul Street, London, England, EC2A 4NE These additions and clarifications will help ensure that your privacy statement is thorough and compliant with various data protection regulations.